Shipping policy

By making a purchase in our store, the customer agrees to the terms established in this Shipping Policy.


Order Processing

Our estimated processing time is 1 to 2 weeks from the date the order is received.

This period refers exclusively to the time required to prepare and process your order before it is handed over to the postal service. In some cases, the order may be processed sooner, depending on the volume of pending orders.

During high‑demand seasons, promotions, holidays, collection launches, or other extraordinary circumstances, processing times may be extended.

Once the order has been processed and handed over to the postal carrier, delivery time will depend solely on the carrier. Most of our packages typically arrive within approximately 2 to 3 business days after being shipped; however, this timeframe is only an estimate and does not constitute a delivery guarantee.


Free Shipping

We offer free shipping on orders of $100 or more, subject to the conditions and destinations available in our store at the time of purchase.


Shipping Address

It is the customer’s sole responsibility to ensure that all information provided when placing an order is correct, including:

  • Recipient name

  • Physical or mailing address

  • Apartment, unit, or mailbox number, when applicable

  • City, state, and ZIP code

We are not responsible for packages shipped to incorrect, incomplete, or outdated addresses provided by the customer.

Once an order has been processed or shipped, we cannot guarantee that address modifications will be possible.

If a package is returned to us due to an incorrect or incomplete address, failed delivery attempt, unclaimed package, or any other situation attributable to the recipient, the customer will be responsible for paying the corresponding costs to reship the package.


Lost, Stolen, or Damaged Packages

Once the package has been handed over to the postal service or carrier, we have no control over its handling, route, or delivery process.

We are not responsible for packages that are:

  • Lost or misplaced by the postal service

  • Stolen after being marked as delivered

  • Damaged during transit

  • Incorrectly delivered by the carrier

  • Delayed by the postal service

  • Marked as delivered by the carrier but reported as not received by the customer

When applicable, the customer must file any claims directly with the carrier using their tracking number and shipment details.

For USPS claims, you may visit: https://www.usps.com/help/claims.htm


Delays Beyond Our Control

We are not responsible for delays caused by circumstances beyond our control, including but not limited to:

  • Hurricanes, storms, floods, or other weather events

  • Natural disasters

  • Local or national emergencies

  • Postal service interruptions

  • Carrier operational delays

  • Holidays

  • Transportation issues

  • Force majeure events

  • Any other extraordinary circumstance affecting delivery services

Delays caused by these circumstances do not constitute automatic grounds for cancellation, refund, or compensation for an order that has already been processed or shipped, subject to any rights granted to consumers under applicable law.


Order Tracking

When available, the customer will receive tracking information once their order has been processed for shipment.

It is the customer’s responsibility to monitor tracking updates and be attentive to the delivery of their package.


Acceptance of This Policy

By completing a purchase in our store, the customer acknowledges having read and accepted this Shipping Policy.