Return & Exchange Policy

We want our customers to have a positive experience with their purchase. However, due to the nature of our products and for hygiene reasons, the following conditions apply to returns and exchanges.

Size Exchanges

To request a size exchange for accessories from our collections, the customer must contact us within 10 days after the order has been shipped.

Exchanges are subject to inventory availability.

If the requested size or item is not available, we may offer the customer the option to select another available design, when applicable.

Conditions for Accepting an Exchange

For hygiene and safety reasons, we can only consider accessories that are in their original condition.

The item:

• Must not have been used

• Must be clean

• Must not contain hair, stains, odors, or signs of wear

• Must not be damaged or altered

• Must include all original tags

• Must be returned in its original packaging

We reserve the right to reject any exchange if, after evaluating the returned product, we determine that it does not meet these conditions.

Sending an item back does not guarantee that the exchange will be approved.

Shipping Costs for Exchanges

The customer is responsible for all shipping costs associated with the exchange process, including:

• Shipping the item back to us

• Shipping the replacement item to the customer

Original shipping costs are non‑refundable unless required by applicable law.

Custom Bandanas

Because they are made specifically for the customer, all custom bandanas are final sale and are not eligible for returns or exchanges, except when a remedy is required under applicable law.

It is the customer’s responsibility to verify all information, measurements, sizes, colors, names, text, and other specifications before completing a custom order.

Sale Items

All accessories and products purchased on sale, clearance, or special promotion are final sale and are not eligible for returns or exchanges, except when required by applicable law.

Returns

Return requests will be evaluated individually.

The customer must contact us before returning any product. Do not send products without prior authorization, as this does not guarantee that the return will be accepted.

We reserve the right to evaluate each request based on the circumstances of the order and the condition of the product.

Incorrect Items or Order Issues

If you receive an item different from what you ordered or identify an issue attributable to the preparation of your order, you must contact us as soon as possible and provide photos and any other reasonably necessary evidence to evaluate the situation.

After reviewing the case, we will determine the appropriate solution according to our policies and applicable law.

Right to Reject Exchanges

We reserve the right to reject any request that:

• Is submitted outside the established period

• Involves a used product

• Does not meet our hygiene conditions

• Shows damage occurring after delivery

• Does not include original packaging or tags

• Corresponds to an item identified as final sale

This policy does not intend to limit any non‑waivable consumer rights under applicable law.